Terms and Conditions

Terms and Conditions


A nanny can be reserved for up to 7 days. Once the 7 days have passed the nanny may be booked in with another family (unless a longer amount
of time has been agreed).

For bookings being made under 4 weeks before your holiday, a nanny can be held for up to 24 hours after this time, if confirmation of your booking has not been made, the nanny may be booked in with another family.

Payments And Deposits

To confirm your booking, you are required to pay an agency fee to Meribel Nanny Services, paid via BACS transfer in € euros or via online card payment using Paypal, this agency fee is refundable up to 8 weeks prior to your booking and is non refundable after this time.

This payment confirms your booking.

Your final payment is then due directly to the nanny 2 weeks before your holiday, via BACS transfer.
4 weeks before your arrival an invoice for this will be sent along with details of payment. If you and the nanny agree that you would prefer to
pay her in £ sterling a the exchange rate will be based on the rate of the day the invoice is sent to you, using https://www.xe.com/currencyconverter/ 

Lunch Club bookings and Payments

50% of your balance will be due at the time of booking, this is a non refundable deposit once confirmed.

The final 50% is then due 4 weeks before your arrival.


In the event of a cancellation:

We recommend all of our client to have relevent insurance cover for their booked holidays and services.

If you cancel your booking your Agency fee is non refundable.

If you cancel your booking 4 weeks or less to your arrival a payment in full will still be due to the nanny, however we will endeavour to re – book the nanny with another family, if this is possible the amount the nanny books in with a new family will be deducted from your bill

If your child becomes ill with an infectious illness and can no longer be looked after, we will be unable to refund you any of the booking amount.

Should you decide in resort that you do not require as many hours as you have paid for, no refund will be given for un used hours.

If your Nanny is ill and unable to come to work, we will try to replace them, in the event that a replacement cannot be found you will be refunded the days that your nanny could not work based on your nannies hourly rate (Agency fee is non- refundable).

We will always endeavour to cover a nanny during sickness, however during peak weeks and busy periods this is not always possible.

In the event of Force Majeure,  ( an extraordinary event or circumstance beyond the control of Meribel Nanny Services or the client, such as a war, strike, riot, crime, epidemic or an event described by the legal term Act of God (hurricane, flood, earthquake, volcanic eruption), Meribel Nanny Services shall not be deemed liable or in default for any breach of contracted services.

As per our cancellation policy your Agency fee will be non refundable and payment due to the nanny for cancellations under 4 weeks before the booking begins.

All paperwork required will be sent to you for claims from your travel insurance.

Please note that Nicole Wallbank and the full team of nannies are all self employed and have very high outgoings to ensure they are here in Meribel and available to care for your children for you on your holiday, our terms and conditions are in place to protect both the nannies and also the families (should the nannies need to cancel their booking)


Half Days:

If you have booked our half day package, it is likely the nanny will be booked with another family during the other half of the day. If the nanny is not booked it is then possible to “add on” extra hours over the week. The Extra hours rate will be confirmed on confirmation of your booking. Our morning Package is 4 consecutive hours between 8:30am and 1:00pm often your nanny will be collecting from ski school at 1:15/30pm. On confirmation of your booking you will agree to a meeting place for each day, this is not changeable as we need to ensure the nanny can get to her afternoon booking on time.
Our afternoon sessions run from 1:15/30 – 5:00pm

Flexi packages:

Hours booked are to be spread consecutively each day, if evening babysitting is required within your booking a split shift is possible, exact plan for the week/hours are to be confirmed before arrival and are changeable in resort only at the nannies convenience. Any changes to start time must be confirmed before 7pm the day before, if you have not confirmed the time with your nanny before 7pm she will default to the morning start time of 8:30am and you hours will be used from that time.

We offer as much flexibility as possible however it is important to understand that the nanny may fit in other bookings depending on what hours you have pre booked. Any extra hours are to be paid before departure at the rate agreed on confirmation of your booking.

Flexi packages are not available during peak weeks, New Year, February half term and Easter holidays.

Full time nanny package:

Your nanny will be available to work 8 consecutive hours per, these exact hours must be confirmed before arrival and are only changeable at your nannies convenience. Extra hours and babysitting can be booked in advance, we recommend pre booking extra hours and babysitting before arrival to ensure your nanny is available.

Any hours pre booked and not used are non – refundable.  It is up to the client to use the hours paid for, consecutively each day.

Lunch club:

If your child is booked into lunch club they will be collected from ski school at 1:30pm from Parallel lines meeting point, taken to lunch at a near by restaurant (or a picnic) and entertained for the afternoon till 4:30pm. It is the parents responsibility to ensure that all the details of your childs food allergies are given to Meribel Nanny Services prior to arrival. We are sadly unable to give any medication during the lunch club period due to health and safety.

We are sadly unable to take any children with severe food allergies into lunch club, as we are not preparing the food ourselves, we cannot guarantee what is in the kitchens (nuts etc)

Included in the price of your lunch club fee, is ski school pick up, lunch, activities and ski school drop off. End of day drop off will be at the Parallel lines meeting point at 4:30pm, it is important to arrive for pick up on time as it is the nannies end of day any late pick ups will be charged as extra at €10 per 15 minutes you are late.

Private Nanny, Snacks, Lunches And Extra Activities

Food, snacks and extra activities (such as bowling, ice skating, swimming etc) are not included in the price of your private nanny booking. It is a good idea to give your nanny a “Kitty” at the beginning of the week. Your nanny will keep a note of what has been spent and the receipts, for information on how much each activity costs, please ask

Cooking In Chalets And Providing Food For Your Nanny

Depending on the company or accommodation you are staying in your nanny may cook lunch and snacks for your children or take them out to a restaurant for lunch. When staying in a self – catered chalet your nanny can of course cook hot meals for your children, when staying in a catered chalet you may need to check with them first to ensure your nanny is allowed to use the kitchen.

Please ensure that you provide us with all the information needed on your child’s allergies, likes and dislikes.

When you have booked a private nanny, you are also required to provide your nanny with food during her working hours, this includes meals when taking the children out to a restaurant.

If you would like your nanny to meet you at a restaurant, please ensure there is a safe way for your nanny to get to the restaurant on foot (public paths and walks) if you would like child friendly easy accessible restaurant recommendations do not hesitate to ask Nicole.

Families on holiday with Ski Cuisine or Meriski will have basic healthy lunches provided, your nanny will discuss this with the chef on the first day.

Tour Operators and Hotels

It is your responsibility to inform your accommodation suppler that you will have a nanny working in their chalet/apartment/hotel before booking your nanny. Should you fail to inform your accommodation provider and upon your arrival your nanny is not welcome in to the chalet/apartment/hotel the amount will not be refunded

Special Offers

Special offers are subject to availability and are not available during peak weeks.

Only 1 special offer can be used with each booking.

Health And Safety

At Meribel Nanny Services we take health and safety very seriously! With each booking the nannies take as many measures as possible to ensure the health and safety to all the little ones in our care. Ultimately it is the tour operators or owners’ responsibility to ensure that health and safety regulation are adhered to in accommodations. If the client has any concerns over the health and safety in their accommodation they should speak directly to the tour operator or owner to resolve the issue.

Due to strict laws in France, insurance and health and safety, your nanny is unable to ski as part of their job, not all of our nannies are at a confident level to ski and are not insured to ski with you, your children or the children’s classes.

Please ensure that all children are handed over to the nanny each day in a fit, healthy state and provide all necessary items and equipment needed for the care of your children. This includes suncream, hats, warm clothes etc.
All permission forms are to be read, filled in and signed before the nanny can care for your children, the form will either be delivered on the day of arrival or the nanny will bring the form on the first morning.

All our nannies are trained in resort at the beginning of the season including health and safety in the chalets and outdoors in resort.

Each nanny also holds an in date first aid certificate and a DBS check. Insuring all little ones are in safe and competent hands.

Note: If your child/children have an accident or suffers and loss or damage to his/her personal effects or money Meribel Nanny Services will not be liable to pay any damages or costs.

If you child/children incurs any liability to a third party for example, of injury caused by your child/children to a third party, loss or damage to the third parties personal property or effects, Meribel Nanny Services will not be responsible.


Without amazing nannies, we couldn’t be childcare specialists, which is why our rigorous recruitment process is so important.

Every nanny first sends a CV through, if they meet the correct criteria’s they are then invited for a skype interview with Nicole the managing director.

If the managing director is happy with the nannies interview she will then check references and invite the nanny to a face to face interview to check the original paper work (qualification, DBS, first aid certificate and passport)

All Meribel Nanny Services nannies are, experienced, DBS checked and first aid trained.

They are then trained by Meribel Nanny Services in resort.